Privacy Policy

At Crafted Coffee Co., we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and protect your information when you visit our website or make a purchase.

1. Information We Collect

Personal Information: When you make a purchase or create an account, we collect personal information such as your name, email address, phone number, shipping address, and payment information.

Non-Personal Information: We also collect non-personal information such as your IP address, browser type, operating system, and browsing behavior on our website.

2. How We Use Your Information

Order Processing: We use your personal information to process and fulfill your orders, including shipping and delivery.

Communication: We may use your email address to send you order confirmations, shipping notifications, and updates about your order. We may also send you promotional emails and newsletters if you have opted in to receive them.

Customer Service: We use your information to respond to your inquiries, provide customer support, and improve our services.

Marketing: We may use your information to personalise your experience on our website and to show you relevant advertisements and promotions.

Analytics: We use non-personal information to analyse website usage and performance, improve our website, and enhance our products and services.

3. How We Protect Your Information

We implement a variety of security measures to protect your personal information, including encryption, secure servers, and restricted access to data.

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.

4. Sharing Your Information

We may share your information with third-party service providers who assist us with order processing, payment processing, shipping, and other business operations. These providers are required to protect your information and use it only for the purposes specified by Crafted Coffee Co.

We may disclose your information if required to do so by law or if we believe that such action is necessary to comply with legal obligations, protect our rights, or prevent fraud or other illegal activities.

5. Your Choices

Opt-Out: You can opt-out of receiving promotional emails and newsletters from us by following the unsubscribe instructions in those emails or by contacting us directly.

Access and Correction: You have the right to access and correct your personal information. You can update your information by logging into your account or by contacting us.

6. Cookies and Tracking Technologies

Cookies: We use cookies and similar tracking technologies to enhance your experience on our website, analyse usage, and show you personalised content and advertisements. You can manage your cookie preferences through your browser settings.

Third-Party Analytics: We use third-party analytics services, such as Google Analytics, to collect and analyse non-personal information about your use of our website.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your information, please contact us at:

Crafted Coffee Co.
Address: Shop 5042 Robina Town Centre Dr, Robina QLD 4226
Phone: (07) 5562 5626
Email: sarah@craftedcoffeeco.com.au

Thank you for trusting Crafted Coffee Co. with your personal information. We are committed to protecting your privacy and providing a secure and enjoyable experience on our website.